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Frequently Asked Questions

Find answers to common questions about our professional cleaning services, pricing, scheduling, and more.

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About Our Services

What services do you offer?

We specialize in carpet cleaning, air duct cleaning, upholstery cleaning, area rug cleaning, tile & grout cleaning, and commercial cleaning services. All our services use professional-grade equipment and eco-friendly cleaning solutions safe for your family and pets.

Are you licensed and insured?

Yes! Rivers Edge is fully licensed and insured. We carry comprehensive liability insurance to protect your home or business during our service. Our technicians are professionally trained and experienced.

What areas do you serve?

We proudly serve Windsor, Essex, Tecumseh, Lakeshore, Belle River, LaSalle, Amherstburg, Harrow, Leamington, Kingsville, and surrounding areas in the Windsor-Essex region. If you're not sure if we service your area, give us a call at (519) 818-2481 and we'll let you know!

What makes Rivers Edge different?

Rivers Edge was formerly SEARS Carpet and Air Duct Cleaning - we continue to offer the same trusted team you've relied on since 2017. We use professional equipment, eco-friendly products, and guarantee satisfaction on every job. We don't just clean - we restore your home to like-new condition.

Booking & Scheduling

How do I schedule an appointment?

Call us at (519) 818-2481 or email info@riversedgecleaning.com. We offer flexible scheduling including same-day service when available and Saturday appointments for your convenience.

Do you offer free estimates?

Yes! We provide free, no-obligation estimates. Contact us with details about your cleaning needs and we'll provide an accurate quote. What we quote is what you pay - no hidden charges or surprise fees.

What are your business hours?

We're open Monday - Friday: 9:00 AM - 5:00 PM. We also offer flexible scheduling for commercial clients, including after-hours and weekend appointments.

How long does a typical cleaning take?

Timing varies by service. Carpet cleaning typically takes 2-4 hours depending on square footage. Air duct cleaning takes 3-5 hours. We'll provide a time estimate when you book. We work efficiently while ensuring thorough, quality results.

Pricing & Payment

How much do your services cost?

Pricing varies based on the service, square footage, and condition. We offer honest, transparent pricing with free estimates. Contact us for a personalized quote based on your specific needs.

Do you have any specials or promotions?

We periodically offer seasonal promotions and package deals. Call us to ask about current specials or follow us on social media for the latest offers.

What payment methods do you accept?

We accept cash, all major credit cards, and e-transfer for your convenience. Payment is due upon completion of the service.

Is there a minimum charge?

Minimum charges may apply depending on the service and location. We'll discuss any minimums when providing your free estimate.

Preparation & What to Expect

Do I need to prepare anything before you arrive?

For carpet cleaning, please vacuum and remove small items from floors. For air duct cleaning, ensure clear access to vents and your furnace area. For upholstery, remove loose items from furniture. We'll provide specific preparation instructions when you book.

Will I need to move furniture?

We can work around most furniture. For carpet cleaning, we recommend moving small items and valuables. We'll move light furniture as needed and replace it on protective blocks while carpets dry.

How long until carpets/upholstery are dry?

Drying times vary based on humidity, airflow, and the amount of soil removed. Carpets typically dry within several hours. We recommend keeping foot traffic to a minimum and using fans to speed drying. Your home will be ready for normal use once everything is dry.

Are your cleaning products safe for children and pets?

Absolutely! We use eco-friendly, non-toxic cleaning solutions that are safe for children, pets, and the environment. Our products effectively clean without harsh chemicals or strong odors.

Specific Services

How often should I have my carpets cleaned?

Most homes need professional carpet cleaning every 12-18 months. Homes with pets should clean every 6-12 months, families with allergies every 6-8 months, and high-traffic areas may need annual cleaning.

How often should I clean my air ducts?

In Canada, air ducts should typically be cleaned every 3-5 years. However, homes with pets, smokers, recent renovations, or visible mold may need more frequent cleaning every 2-3 years.

Do you clean area rugs on-site or off-site?

We offer professional area rug cleaning with free pickup and delivery service. Your rugs are cleaned at our facility using our specialized 10-step process, then returned clean and fresh.

Can you remove all stains?

We remove most common stains effectively. However, some stains (permanent dyes, bleach damage, old set-in stains) may be permanent. We'll assess stains during our pre-inspection and be honest about what results to expect.

Satisfaction & Guarantees

Do you guarantee your work?

Yes! We stand behind our work with a 100% satisfaction guarantee. We review the entire job with you before we leave to ensure you're completely satisfied. If you're not happy, we'll make it right.

What if I'm not satisfied with the results?

Customer satisfaction is our top priority. If you're not completely satisfied, contact us immediately. We'll return to address any concerns at no additional charge. Your happiness is guaranteed.

Do you offer any warranties?

We guarantee satisfaction on all our work. Optional protective treatments (like stain guard) come with specific care instructions to maximize their effectiveness and longevity.

Ready for a Cleaner Space?

CALL NOW: (519) 818-2481